Unified AI Customer
Experience & Operations
One platform for voice-first support, smart routing, intake, bookings, resolution, and workflow automation.
Pick your outcome. See the route.
Explore ORiele CX modules
Unified layer for voice, chat, email, SMS—one conversation history, one context.
AI Communication Hub
Unified layer for voice, chat, email, SMS—one conversation history, one context.
IVA – Interactive Voice Assistant
Natural, interruptible phone conversations that collect data, resolve requests, or escalate cleanly.
Smart Routing Engine
Intent + priority routing across people, teams, and systems—fast and correct.
Request & Ordering Automation
Turns messy requests into structured orders, tickets, and tasks—no back-and-forth.
Scheduling & Booking Engine
Book, reschedule, confirm—appointments, reservations, dispatch—across channels.
Intake & Data Collection Suite
Conversational forms with validation—capture the right info the first time.
Verification & Compliance Engine
Automated checks (identity/eligibility/rules) with audit-friendly outputs.
Support & Resolution Automation
Tier-1 resolution plus ticketing and escalation—grounded in your knowledge + systems.
Sales & Conversion Accelerator
Qualify leads, run discovery, and move prospects to the next step automatically.
Customer Lifecycle & Retention Suite
Feedback, re-engagement, and reputation loops that keep customers coming back.
Analytics & Reporting Intelligence
Self-serve insights—dashboards, KPI summaries, and anomaly flags in plain language.
Workflow & Integration Automation
Orchestrate multi-step workflows across CRMs, ERPs, EHRs, and custom APIs.
Explore ORiele CX modules
Unified layer for voice, chat, email, SMS—one conversation history, one context.
AI Communication Hub
Unified layer for voice, chat, email, SMS—one conversation history, one context.
Try ORiele CX in under 60 seconds
What you can test
Security that earns customer trust
Guardrails by design
Grounded responses, controlled actions, clear escalation paths
Least-privilege access
Role-based controls across teams, agents, and systems
Audit-ready by default
Logs, traceability, and operational transparency
Privacy-first workflows
Minimize exposure of sensitive customer data
ORiele's Voice Agent answers right away, takes catering and pickup orders, and confirms them by text and keeps my team free to run the line.
Built for real operational environments
Appointment scheduling + smart rescheduling
Intake + eligibility / coverage verification
Results & billing questions + routed follow-ups
FAQ
Omnichannel. Voice-first is a strength, but ORiele CX coordinates voice, chat, email, and SMS into one continuous context.
Yes. ORiele is designed to escalate complex or sensitive cases to your team with full context and summaries.
Routing can use intent, urgency, customer tier, required skills, and captured intake fields to send requests to the right destination.
ORiele supports API-based integrations and common platforms (CRM, scheduling, ticketing, EHR/ERP environments depending on your stack).
ORiele CX is built around grounded knowledge + controlled workflows so responses and actions stay aligned to your approved data and rules.
Start with one high-confidence use case (like scheduling, order status, or intake), then expand module-by-module.
See ORiele CX on your workflows
Tell us your industry and what you want to automate. We'll tailor a live demo around your real calls, requests, and routing paths.
Prefer to talk?
Try our voice demo right now and experience ORiele CX firsthand.
Talk to the voice agent